CCTV Care Plan: cameras that keep recording.
Most camera problems are found only after something happens and the footage is missing. With a Care Plan we visit on a fixed schedule and check every camera, the recorder, the cabling and the app on your phone, so it works when you need it.
What we check
A full checklist on every visit. You get a short report on WhatsApp after each one, with photos of anything that needs attention.
Cameras
- Clean the lens and housing
- Check focus, angle and night vision
- Check for water, dust or spider webs
- Re-aim any camera that moved
Recorder (NVR / DVR)
- Hard-disk health and free space
- Confirm how many days are recorded
- Correct date and time on footage
- Firmware update when it's safe
Cabling and power
- Connectors, joints and cable runs
- PoE switch and power supplies
- UPS battery test if you have one
- Fix loose or damaged cables found
Remote viewing
- App working on your phones
- Add or remove users
- Change weak or default passwords
- Test alerts and playback
Pick your plan
Yearly plans for homes, shops, offices and buildings. Works with Hikvision, Dahua, Uniview and most other brands, even if we didn't install the system.
Parts like hard disks, cameras or power supplies are quoted separately before we fit them. Care Plan customers get 10% off parts.
Good to know
Do you maintain systems you didn't install?
Yes. On the first visit we check the whole system and tell you if anything needs fixing before the plan starts. You need the recorder's admin password, or we can help you reset it.
What if a camera breaks between visits?
Message us. Care Plan customers get priority visits. If a part needs replacing, we send you the price first and you get 10% off.
I have more cameras than the plan covers.
Every plan can take extra cameras for a small fee per camera per year. For large buildings and compounds we make a custom plan.
Can I pay monthly?
Plans are yearly. For businesses we can split the payment into quarters.